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George Baker
Global Vehicle Security Lead
General Motors
George Baker serves as General Motors’ primary interface to the international vehicle crime investigation community. He leads the Global Vehicle Security Team, working with GM’s technical experts in all areas of vehicle security to ensure the company identifies and counters emerging vehicle crime trends to provide optimal vehicle security to its product owners. Prior to this assignment, George held various positions at GM, dating back to 1995, including locomotive program manager in Mexico and Russia, sales/marketing/aftersales director in Moscow, director of GM Military Trucks, and OnStar’s primary liaison to law enforcement. George is proud to have served in the U.S. Army on tanks and as a Russian foreign area officer. George holds an engineering degree from West Point and a master’s degree in Russian area studies from Harvard University.
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Dallas Barnes
SIU Zone Manager
Farmers Insurance
Dallas Barnes was named SIU national director February 18, 2019, moving to that role from his prior position of SIU zone manager. Dallas joined Farmers Insurance in 1991 as an auto/injury field claims representative in Oklahoma City, Oklahoma. He relocated to North Texas to manage the Fort Worth auto claims office early in 2001. He joined the SIU department in 2004 as the North Texas/ Oklahoma team manager. In January 2007 he was named the Central U.S. SIU zone manager. Dallas shares his SIU knowledge as a member on several SIU industry committees and is currently the president of the International Association of Special Investigations Units.
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Teena Barton
Senior Special Investigator
ICW Group
Teena Barton is a senior special investigator in the SIU department at the ICW Group Insurance Company. Teena’s background includes extensive law enforcement experience as a police officer and criminal investigator. In addition, Teena is a Persian Gulf War veteran with highly specialized weapons training and experience. As an accomplished public speaker, Teena has collaborated with an indicted attorney, providing knowledge at speaking engagements to shed light on an insider’s perspective into organized healthcare crime schemes and how to prevent them from occurring in the future. She is a graduate of Texas Christian University and holds an FCLA professional designation.
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Rob Bodoni
SIU Regional Manager
Rob Bodoni is a SIU regional manager for MetLife. He is responsible for the oversight of investigations throughout a multistate territory, the development and rollout of national training initiatives, producer/underwriting training, and public outreach programs. He is also the Catastrophe Response Vehicle coordinator working in conjunction with the MetLife national catastrophe team. Rob has served in many roles at MetLife, including SIU supervisor, national SIU trainer, and various SIU management positions. Before joining MetLife, he was an SIU investigator for CIGNA Property and Casualty Insurance Company, a special agent for NICB, an investigator with the National Investigation Bureau, and a police officer. Rob is on the Board of Directors for IASIU and chairs the Certification Committee and Constitution & Bylaws Committee. He holds various certifications and designations, including Certified Insurance Fraud Investigator (CIFI), Fraud Claim Law Associate (FCLA), Associate in Claims (AIC), and Associate in Insurance Services (AIS). He has a bachelor’s degree in criminal justice and a master’s in C.J. administration from Northeastern University.
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John Burns
Vice President of Operations – P&C Claims
State Farm
John Burns began his State Farm career in 1996 in Arlington, Texas, as an auto claim representative. In 1998, John joined the Auto National Catastrophe Team and in 2000 was named assistant regional catastrophe coordinator for the North Texas Region. In 2002, John joined Fire Claim Central in Dallas, Texas, as a Fire Claim Central team manager. John moved in 2006 to Winter Haven, Florida, as a Fire Claim section manager for the Florida Zone. In 2008, John was selected as a Fire Claim field section manager in Tampa, Florida. In 2009, John joined Life Company as the Life/Health Service operations manager in Greeley, Colorado. In January 2013, John was then promoted to assistant vice president – Life/Health & Mutual Funds in Bloomington, Illinois. In August 2014, John served as leadership enterprise development associate until January 2015, when he was promoted to vice president of operations – P&C Claims. In his current role, John has responsibility for the Special Investigative Unit (SIU) and the Personal Injury Protection (PIP) and Medical Payments Coverage (MPC) units. John received a bachelor’s degree in marketing from Marquette University and earned an Executive M.B.A. at Southern Methodist University in Dallas, Texas. John has completed his CPCU, CLU, ChFC, FLMI, and LLIF designations.
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Sean Clifford
First Assistant Attorney General
Colorado Attorney General
Sean Clifford is a career prosecutor who has been with the Colorado Attorney General’s Office since 2012. As first assistant attorney general, he supervises the Financial Fraud Unit, which employs both criminal investigators and prosecutors to investigate and prosecute insurance fraud and securities fraud throughout the state. He is also a member of numerous committees and groups that target fraud and regularly works with the Colorado Legislature on issues pertaining to criminal justice. Sean is a frequent presenter at law enforcement academies as well as community and industry groups on issues relating to financial crimes. Prior to joining the Attorney General’s Office, he was a deputy district attorney with the Jefferson County District Attorney’s Office, where he was assigned to the Economic Crimes Unit.
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Richard Della Rocca
President, ISO Claims Analytics
Richard Della Rocca is president of ISO Claims Analytics. He is responsible for Verisk’s integrated suite of services that improve claims processing and fight fraud. Those services include ISO ClaimSearch®, the property/ casualty insurance industry’s all-claims database. Previously, Rich served as senior vice president of ISO Claims Solutions, where he directed development and operation of ISO ClaimSearch, ISO Claims Outcome Advisor®, and other claims and anti-fraud services. Rich joined ISO as an assistant manager in 1995 and later served as assistant vice president of marketing and as assistant vice president of business development, where he was responsible for identifying and completing acquisitions and strategic alliances in support of ISO’s strategic business units and subsidiaries. Before joining ISO, Rich held increasingly responsible positions in product development and marketing management at Continental Insurance Company. He earned a bachelor’s degree in communications from Rutgers University and holds the Chartered Property Casualty Underwriter (CPCU) designation.
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Celeste Dodson
SIU Manager
State Farm Insurance
Celeste Dodson has over 20 years of experience within the SIU industry, ranging from leading frontline investigations to building and leading large national SIU operations. Her experience at State Farm expands beyond the SIU to include managing large claims and underwriting operations. Celeste has earned both her CPCU and FCLA designations, graduated from Florida State University with a criminology degree, and earned her MBA from Villanova University, where she was awarded the Bartley Medallion. Celeste was recently named vice president of IASIU’s Board of Directors. She serves on the Colorado State University’s Criminal Justice Program Advisory Board and is Secretary of the Pennsylvania Auto Theft Council’s Board of Directors. In addition, Celeste served this past year on NICB’s Investigation 2019–2023 Strategic Planning Committee
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Dominic Dugo
Chief Deputy
San Diego County District Attorney's Office
Dominic Dugo, a career prosecutor with the San Diego County District Attorney’s Office, has prosecuted insurance fraud, including workers’ compensation, auto insurance, healthcare/disability, and life insurance fraud for 26 years. In 2010, Llorente Investigations named Dominic their nationwide Insurance Fraud Prosecutor of the Year. In 1999, he was named Insurance Fraud Prosecutor of the Year by the Southern California chapter of IASIU. Dominic established San Diego’s premium fraud (1996) and medical and legal insurance fraud (2005) task forces. Both task forces were the first of their kind. Dominic has served as assistant chief and chief of San Diego’s Insurance Fraud Division. In 2016, he was promoted to chief deputy. He now oversees the Insurance Fraud, Economic Crimes, and Victim Services divisions.
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Laura Gavin
Senior Product Consultant
Laura Gavin serves as a senior product consultant for the auto line of business within the Countrywide Product Management Organization for MetLife Auto & Home. She manages the underwriting fraud strategy for the organization. She is responsible for finding solutions to identify, combat, and prevent fraud at point of sale and during the policy life cycle in the auto book of business. Laura collaborates regularly with SIU, claims, state product management, and field underwriting teams to develop critical capabilities. During her 28-year career with MetLife Auto & Home, Laura’s responsibilities have spanned many different capacities within the underwriting organization, including CA retail market expansion, Massachusetts automobile insurance program manager, and new business straight-through process manager.
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Michael Grenon
Director, Investigative Services Unit
AF Group
Michael R. Grenon is the director of the Investigative Services Unit for AF Group and its four workers’ compensation and specialty brands: Accident Fund, United Heartland, CompWest, Third Coast Underwriters, United Heartland Insurance, and AF Specialty. Michael is responsible for SIU program development and leads claims, premium, provider, and injury causation investigations. The program joins a collaborative focus with the organization’s medical management experts department, developing data solutions for investigations. Michael’s insurance career spans 19 years with multiline insurance experience. Prior to his insurance career, he served 15 years in law enforcement, reaching the rank of sergeant at a southwest Michigan municipal agency. He has a bachelor’s degree in business management from Spring Arbor University. He is a member of IASIU and holds the designations of Certified Insurance Fraud Investigator (CIFI), Fraud Claims Law Associate (FCLA), and Legal Principles Claims Specialist (LPCS).
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Eric Hansen
SIU Major Case Manager
Liberty Mutual Insurance
Eric Hansen joined the insurance industry as a workers’ compensation claim handler in 1989. Over the next eight years, he took responsibility for the investigation of suspect workers’ comp claims in the Northwest and obtained his CPCU designation. In 1997, Eric transitioned full-time into SIU, where he investigated hundreds of suspect claims across all lines of business and obtained his SCLA designation with emphasis in property, liability, and fraud investigation. In 2007, he took responsibility for leading a team of investigators in the Northwest. Since that time, his leadership responsibilities have encompassed teams conducting suspect claim investigations across the western and eastern United States. Most recently, Eric took responsibility for leading a national team of investigators focused on provider fraud.
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Alan Haskins
Vice President of Government Affairs
National Insurance Crime Bureau
Alan Haskins is the vice president of government affairs for the National Insurance Crime Bureau (NICB). Alan is responsible for overseeing and developing the organization’s legislative and regulatory strategy at the state and federal levels. For the past 25 years, he has built a unique background working in government, public policy, regulatory, and legislative advocacy. He previously served as the director of government affairs for NICB. Before joining NICB, Alan served as the anti-fraud coordinator with the National Association of Insurance Commissioners (NAIC) and was responsible for coordinating all anti-fraud regulatory and legislative efforts on behalf of the state departments of insurance of the 50 states, U.S. territories, and the District of Columbia. Alan has served on numerous state and federal working tasks force, including cochairing the insurance subcommittee for the U.S. Department of the Treasury, Bank Secrecy Act Advisory Group (BSAAG), and serving on the California Advisory Task Force on Insurance Fraud. Alan has a bachelor’s degree in political science and criminology from Florida State University and holds CFE and CFS designations.
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Timothy Hopper
SIU Major Case Manager
Sentry Insurance
Timothy Hopper is a SIU major case manager for Sentry Insurance. He has extensive experience in fraud investigation, data analysis, and records verification with over 25 years of management experience in telecommunications, utilities, and insurance. Tim is responsible for managing Sentry’s major case unit, public records unit and the SIU’s analytics process. He helped Sentry evolve its analytics program from using an outsourced vendor solution to its current process utilizing advanced fraud models, business rules, watch lists, and the integration of external data. Tim is a member of the APCIA fraud committee, the CAIF technology committee, the International Association of Law Enforcement Intelligence Analysts, and IASIU. He is a past president of the Midwest Energy Theft Association and a former board member of the International Utilities Revenue Protection Association. Tim has degrees in Political Science and Public Administration from the University of Wisconsin-Whitewater where he currently serves on the dean’s advisory board.
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Dennis Hosey
2nd Vice President
Travelers Insurance
Dennis Hosey is the 2nd vice president of Travelers Investigative Services Nation Programs. Dennis is tasked with leadership of major case development and partner firm relationships. Dennis has been active within the anti-fraud industry for many years working with the National Healthcare Anti-Fraud Association and Healthcare Fraud Prevention Partnership. Dennis is a former law enforcement officer and a veteran of the United States Marine Corps and has been with Travelers for the past 21 years.
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John Hubert
SIU Major Case Manager
Nationwide Insurance
John Hubert is the Northeast SIU major case manager for Nationwide Insurance in New York. He leads a team of consultants and medical investigators who specialize in complex organized fraud schemes across all property and casualty lines. He also has experience in matters involving toxic tort and surplus lines. John has been in the insurance industry in various claims and SIU positions for more than 31 years. Prior to joining Nationwide, he was with State Farm Insurance for 17 years. He holds the designations of CIFI, FCLS and AIC and is a graduate of Saint Bonaventure University.
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Matthew Huls
SIU Director
The Hartford
Matthew Huls is a SIU director at The Hartford. His current responsibilities include oversight for The Hartford’s Medical Fraud Major Case, Premium Evasion, and Operations teams. Prior to joining The Hartford, Matt held several different roles within SIU, claims, and policy sales. He has CPCU and AIC designations and a finance degree from Arizona State University.
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Steve Jarrett
National Director, SIU
Westfield Insurance
Steve Jarrett is the leader/director of the Special Investigation Unit for Westfield Insurance. Prior to beginning his insurance career, he served with the Tampa Police Department for 21 years and retired as a lieutenant. Steve worked with the U.S. Drug Enforcement Administration Task Force for over seven years, conducting investigations into organized smuggling operations. Steve is chair of the Property Casualty Insurers of America’s Fraud Committee and serves on the IASIU Awards Committee and the NICB SIU Management Advisory Committee. He is also a fellow with Claims & Litigation Management Alliance and serves on its Fraud Committee. Steve has taught in various settings, including the Tampa Police Academy, IASIU conference, Property Loss Research Bureau conference, and IFM. He has a bachelor’s degree in criminology from Saint Leo University and an M.B.A. He is also a graduate of the U.S. Drug Enforcement Administration Task Force Academy. Steve holds FCLA and CIFI designations.
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Dennis Jay
Executive Director
Coalition Against Insurance Fraud
Dennis Jay is executive director of the Coalition Against Insurance Fraud. He has served as CEO since the Coalition’s founding in 1993. He oversees three main areas: government affairs, public outreach, and research. During the past 25 years, the Coalition has been a major driver in enacting anti-fraud legislation, communicating the fraud message to consumers, and alerting fraud fighters about emerging fraud trends. Dennis coordinated drafting of a comprehensive model insurance fraud law, which 21 states have wholly or partly passed. He initiated breakthrough research on why Americans do and don’t tolerate fraud as well as other research that has helped insurers understand the dimensions of fraud and anti-fraud solutions. He’s a frequent speaker on insurance fraud and has testified before several state legislatures and the U.S. Congress. He serves on several national and state boards and advisory committees, including cochairing the Healthcare Fraud Prevention Partnership. He also serves as an advisor to the NICB Board of Governors and the IASIU Board of Directors.
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Eric Johnsen
Supervising Insurance Compliance Office, Field Claims Bureau
California Department of Insurance
Eric Johnsen is a supervising insurance compliance officer. Prior to his current role, Eric was an examiner and examiner-in-charge in multiple examinations of various lines of coverage for 18 years. He began working in the insurance industry as a claims adjuster in the private sector in 1989. He was a personal auto adjuster for 11 years prior to joining the California Department of Insurance in 2000. He has an MBA and an MCM designation.
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Kenton Jurgensen
Director of Omaha
Mutual of Omaha
Kenton Jurgensen is a director of claims at Mutual of Omaha. He earned a bachelor of arts degree in sports administration from the University of Nebraska at Kearney. After college, his experience included managing nationally produced sports tournaments (Hoop- It-Up and 3v3 Soccer Shootout) and a youth sports director for the YMCA. Since joining the insurance industry, he has 12 years of experience in group claims and shared services for disability. This experience includes appeals, LTD, LWOP, life, LTC, CI, accident, and settlement operations. He has attained 17 years of leadership experience between his time in the insurance industry and military service.
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Greg Justice
SIU Regional Manager
Greg Justice is the GEICO claims home office SIU operations and training manager. With over 19 years of law enforcement and insurance investigative experience, Greg joined GEICO in July 2012 and achieved great results as an investigator, supervisor, and regional manager prior to joining the claims home office. Greg is a former law enforcement officer with the State of Maryland and has liability, SIU, and auto damage experience with a prior insurance carrier. He has a bachelor’s degree in criminal justice from the University of Baltimore and achieved the FCLS designation through the American Education Institute.
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Dennis Kass
Founding Partner
Manning & Kass
Dennis B. Kass is a founding partner at Manning & Kass. He leads the firm’s complex litigation team, which focuses on affirmative litigation cases involving insurance fraud, first- and third-party special investigation defense, high-exposure and catastrophic personal injury matters, mass torts, transportation litigation, and class action defense. Dennis prevailed in the first jury trial under Insurance Code §1871.7, the “whistleblower law,” obtaining an $8.2 million jury verdict against the defendant doctors. He was also lead counsel on the first state “whistleblower” action, which was based on civil claims. Dennis has advised many organizations in his role as co-counsel for IASIU, counsel to the Southern California Chapter of IASIU, and as a member of the CLM fraud committee. He regularly lectures across the country and trains professionals in subject areas involving insurance fraud defense, affirmative litigation issues, and insurance coverage issues. He has a joint degree in Political Science and Psychology from UCLA and a law degree from Loyola Law School.
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Jeff Lieberman
SIU Director
Jeff Lieberman is the director of SIU and subrogation for Assurant in Miami. Prior to his current role, he was an SIU field manager for Sentry Insurance for 12 years. Jeff has over 20 years of law enforcement experience, including 12 years as a police chief in Wisconsin. He was awarded the Police Officer of the Month award for the United States from the National Law Enforcement Memorial Fund for developing unique and innovative crime prevention programs. He began his career in the U.S. Air Force as a police officer. Jeff’s guiding philosophy is to be unique, innovative, and creative with special investigations. He has extensive knowledge of fraud analytics, including machine learning, artificial intelligence, and robotic process automation, which is on the cutting edge of today’s advanced analytics technology. He has a bachelor’s degree in criminal justice and master’s in business.
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Michael Marben
Director & Chief Law Enforcement Officer
Minnesota Department of Commerce Fraud Bureau
Michael Marben is the director and chief law enforcement officer of the Minnesota Department of Commerce’s Fraud Bureau. As director, Michael manages the primary state law enforcement agency responsible for conducting criminal investigations into the complex schemes behind insurance fraud, investment fraud, securities fraud, mortgage fraud, money laundering, and racketeering. Michael has been a member of Minnesota’s law enforcement community for the past 35 years. Michael has a bachelor’s degree in business accounting from the University of Minnesota’s Carlson School of Management and a master’s degree in public safety administration from Saint Mary’s University of Minnesota. Michael is also a graduate of Northwestern University’s School of Police Staff and Command.
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Sharon Markovsky
Strategic Sales Development Manager, ISO ClaimSearch
Sharon Markovsky is the strategic sales development manager for ISO ClaimSearch® at Verisk. She is a market strategy and business development expert with over 25 years of experience. Throughout her career, she has provided thought-leadership support to both internal and external clients in the insurance industry. In her role at ISO ClaimSearch, Sharon helps insurers find and mitigate potential claims fraud through claims data matching, mining, and scoring. Sharon serves on the board for the Society of Insurance Research and is a committee member for the Eastern Claims Conference. She also teaches marketing research and consumer behavior for the State University of New York (SUNY), Canton Campus. Sharon has a bachelor’s degree in management from Rutgers University and an MBA from the University of Nevada, Reno.
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Jim McSheffrey
Vice President, Claims Operations
Hanover Insurance
Jim McSheffrey is vice president of claims for The Hanover Insurance Company in Worcester, Massachusetts. Jim oversees various areas of the claims organization, including property, CAT, reinspection, subrogation, and SIU. Jim has spent his entire career in the insurance claims industry since starting out as a claims adjuster for Commercial Union more than 30 years ago. Since joining Hanover, Jim has held various claims managerial roles in several business units, including general liability, workers’ compensation, auto liability, quality, administration and technology. He is a member of the ISO Claims Council and sits on the NICB board of governors. He also is a member of the PLRB Claims Conference planning committee. He is a past chairman of the AIA claims technology subcommittee. Jim has a degree from Boston College and holds Chartered Property Casualty Underwriter (CPCU) and Certified Insurance Counselor (CIC) designations.
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Greg Melanson
SIU Manager
Greg Melanson is a manager in the MetLife Special Investigation Unit, with responsibilities involving SIU technology and analytical operations. Before joining MetLife Auto & Home, he was a municipal police officer and an insurance internal auditor. He is an active member and former chair of the Property Casualty Insurers Association of America (PCI) Insurance Fraud Committee, which focuses nationally on insurance fraud issues involving legislation and regulation affecting the industry. He has also served as an officer in the New England Association of Insurance Fraud Investigators. Greg holds a bachelor’s degree in criminal justice from Northeastern University and an M.B.A. from Bentley University.
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Thomas Mulvey
Assistant Vice President, SIU and Claim Services
Thomas Mulvey serves ISO as the assistant vice president of SIU and Claim Services, with responsibilities in the areas of international and domestic product development, project management, and industry relations. He has been in the insurance investigation profession for more than 30 years. Before joining ISO, Tom was the national SIU director for the Prudential Property & Casualty Insurance Company and had responsibilities in corporate investigations as a director at Prudential in its worldwide operations. Tom has authored numerous state anti-fraud plans, SIU operational manuals, industry best practice studies, and SIU-related articles. He has also served as a police and fire academy trainer and has been a frequent presenter at international, national, and regional anti-fraud conferences and seminars. Tom is responsible for the direction of the Insurance Fraud Management Conference. He is board member of the New Jersey Special Investigators Association (NJSIA) and has held memberships with the International Association of Special Investigation Units (IASIU), the Insurance Security Association, New Jersey Vehicle Theft Investigators, and the International Association of Auto Theft Investigators. He has served on committees and working groups with the Coalition Against Insurance Fraud, the National Insurance Crime Bureau, the C-COR SIU Committee, and the New Jersey Office of the Insurance Fraud Prosecutor.
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Roy Mura
Founding and Managing Member
Mura & Storm, PLLC
Roy Mura is the founder and managing member of the eight-lawyer firm Mura & Storm, PLLC, headquartered in Buffalo, New York. He is a 1986 law graduate of University of Buffalo School of Law and a 1983 linguistics degree graduate of SUNY at Binghamton. The author of the widely read and award-winning Coverage Counsel blog (nycoveragecounsel.blogspot. com), Mr. Mura’s practice includes insurance coverage analysis and litigation, first-party property, third-party liability, auto/UM/UIM, no-fault, fraud, and arson defense work for numerous property and casualty insurers on a statewide and regional basis. He has successfully litigated and tried numerous insurance fraud and coverage cases for insurers through trial and appeal in New York and writes and speaks regularly and frequently for insurers and adjusters nationwide on various issues relating to insurance coverage, fraud, Internet of Things connected devices, social media research for claims and underwriting investigations, “bad faith,” and the defense of first- and third-party claims. He is a member of and proudly serves as general counsel to the New York State Chapter of the International Association of Special Investigation Units. He is also a member of the International Association of Arson Investigators, New York State Fire Investigators State Chapter No. 23, several local claims associations, and the New York State and Erie County bar associations. He has been listed in the New York Super Lawyers – Upstate Edition since 2012 and maintains the highest possible AV (Preeminent) rating with Martindale-Hubbell.
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Mike Neubauer
Vice President
Mike has claim operational and technical responsibility for field associates located across the United States. Mike has responsibility for staffing, employee development, customer centricity, and performance management of associates in the following areas; Homeowner Operations, Commercial Property, Vendor Relations, Special Investigations and Catastrophe Management. Mike serves on the Board of Directors for the Insurance Institute for Business & Home Safety (IBHS) and is the current Chairman of the Board of Governors for the National Insurance Crime Bureau (NICB). In addition he works closely with industry organizations that include the Property Loss Research Bureau and Property Claims Services. Mike received his BBA degree from the University of Wisconsin System and has earned the CPCU and AIC designations from the Insurance Institute of America and the SCLA designation from the American Educational Institute along with the CIFI designation from the International Association of Special Investigation Units.
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Cindy Nelson
Fraud Specialist
Grinnell Mutual
Cindy Nelson serves as fraud specialist in the claims department for Grinnell Mutual Reinsurance. In her role, she develops, coordinates, and implements processes, procedures, and resources to investigate and evaluate potentially fraudulent activities to determine if a legitimate claim exists and to eliminate waste and abuse. She is also responsible for creating and maintaining the corporate fraud plan and anti-fraud training. She joined Grinnell in 2014 after retiring as the bureau chief for the Iowa Insurance Fraud Bureau. Cindy has a law enforcement degree from Drake University and is a Certified Fraud Examiner.
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Sean O'Keefe
Sean E. O’Keefe was a well-known, financially successful attorney in San Diego, California specializing in the representation of injured workers’. Sean was eventually indicted on charges of participating in a referral kickback scheme. He pleaded guilty to those federal charges and agreed to cooperate with prosecutors. As he continues to work with those prosecutors in the expansion of the investigation, others have been indicted on charges of inflated and fabricated claims. Sean also has collaborated with the SIU community in telling the inside story to some of the carriers that have been victimized by these illegal operations.
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Doug Osborne
National SIU Director
Kemper Services Group
Doug Osborne is the national SIU director at Kemper Insurance. He has been in the industry for 32 years, with the last 24 years dedicated to the investigation of suspicious property, casualty, and workers’ compensation claims. He has investigated claims in all 50 states as well as Canada and Mexico. Doug holds the designations of Certified Fraud Examiner (CFE), Certified Insurance Fraud Investigator (CIFI), and Fraudulent Claims Law Specialist (FCLS). Before landing at Kemper, he held SIU positions at Reliance Insurance and Aon and worked for three law enforcement agencies in Washington State.
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Brian Panebianco
Director of Solution Strategy and the Project Management Office (PMO), ISO Claims Solutions
Brian A. Panebianco is director of Solution Strategy and the Project Management Office (PMO) for the ISO Claims Solutions group at Verisk. He’s responsible for guiding the scrum team product owners and facilitating overall solution decisions based on the strategic direction and vision set forth by leadership. He is also accountable for overseeing the project management function, providing leadership, coordination, and management of the PMO processes, principles, and values. Brian is a frequent presenter at national and regional anti-fraud seminars and sits on several committees, including the Claims Interest Group of the CPCU Institutes, where he serves as the vice chairman. He holds the CPCU, AIS, ARM, and AIC insurance designations and is a Certified Scrum Product Owner and scrum master.
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Dawnde Pence
Unit Manager, SIU Claims
Dawnde Pence has over 30 years of insurance industry experience handling various claim department assignments. She is currently the Special Investigations Unit manager for Automobile Club of Southern California and has an extensive network of professional contacts in the industry. Dawnde holds a B.A. degree from Cal State Fullerton and a CPCU designation. Dawnde is also active in the local CPCU chapter, serving on the Board of Directors in various positions, including president and membership chair. Dawnde is a Senior Claims Law Associate and Certified Insurance Fraud Investigator.
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Dana Pescatore
Operations Manager
InSight Investigations
Dana Pescatore joined InSight Investigations in 2005 as a field investigator conducting covert surveillance operations and later created the first social media investigation called V.I.A. (Virtual Information Analysis), which is used throughout the insurance industry to identify and mitigate claims through social media investigations. Dana is now the director of Internet Investigations at Insight. Her duties include conducting V.I.A. investigations, speaking nationally at various conferences, and directing a team of social media investigators. She has a bachelor’s degree in criminal justice from Saint Joseph’s University and a master’s degree in criminal intelligence analysis.
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Tracy Pickard
Director, SIU and Internal Fraud
The General Insurance Company
Tracy Pickard is the claim director for SIU, Internal Fraud, and Claims Quality Assurance for The General Insurance Company based in Nashville, Tennessee. He has over 29 years of experience in the insurance investigations industry. He started his career in SIU with the ING Group as an SIU examiner. He has served as the national SIU director for Integon/GMAC Insurance, division SIU process leader for Progressive Insurance, and SIU and catastrophe claim director for Direct Insurance. He has served in multiple roles with industry organizations, including IFM, Florida Insurance Council fraud committee, NICB, NCICIE, North Carolina Insurance Crime Exchange, IASIU conference committees, and IAATI training and was instrumental in providing staged accident insurance fraud training for various state law enforcement agencies. He also serves on the PCI Insurance Fraud Committee and on the ISO SIU Director Advisory Board. In 2011, his efforts lobbying and providing testimony in support of PIP fraud reforms with the Florida Legislature, Florida Attorney General’s Office, and Florida Insurance Commissioner’s Office were recognized by the Florida Insurance Council.
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Steve Pierson
SIU Director
The Hartford
Steve Pierson is currently the director for the inside operations of the SIU at The Hartford. In this position, Steve oversees the fraud-fighting efforts in the surveillance, intelligence, desktop operations, and all of group benefits. Steve started his career at The Hartford in 1992 as a long-term disability ability analyst. He joined the SIU in 1996 and has held a variety of individual and leadership roles since that time. Prior to joining The Hartford, Steve worked in various surveillance-related investigative and management positions. Steve has a bachelor’s degree in criminal justice.
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Steve Piper
Assistant Vice President
CNA Insurance
Steve Piper is assistant vice president, global head of special investigations for CNA Insurance in Chicago. Steve is responsible for leading anti-fraud efforts inclusive of leveraging analytical resources to detect systemic organized fraud, leading investigative strategy, and fulfilling regulatory and compliance requirements. Steve has been active in the anti-fraud industry for the past 28 years, serving in various capacities with the Coalition Against Insurance Fraud, the International Association of Special Investigation Units, and the National Health Care Anti-Fraud Association. Steve currently serves on the Board of Governors for the National Insurance Crime Bureau. He graduated from the University of Georgia with a business administration risk management & insurance degree and holds a Senior Claim Law Associate designation from the American Educational Institute. Steve is a former law enforcement officer.
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Eric Plante
Fraud Process Director
Progressive Insurance
Eric Plante is a fraud process director at Progressive Insurance. His role focuses on the proactive identification of fraud threats, anti-fraud analytics, investigative case support using data analytics, and process support of Progressive’s homeowners’ anti-fraud agenda. Eric has a degree in computer information systems from Towson University.
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Jim Potts
Vice President, SIU
NYCM Insurance
Jim Potts is the director of NYCM’s Special Investigation Division. He started the division 20 years ago and has been at NYCM for 35 years. He was one of the founding members of the New York State chapter of IASIU and is currently the chairman of the New York Alliance Against Insurance Fraud. Jim is also an appointee of the Governors Motor Vehicle Theft and Insurance Fraud Prevention Board. Jim has a bachelor’s degree in business from SUNY Cobleskill and is currently pursuing a master’s degree from Colorado State University. He currently lives in Cooperstown, New York, and knows next to nothing about baseball.
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Kenneth Pringle
Managing Partner
Pringle Quinn Anzano, P.C.
Kenneth E. Pringle is the managing partner of Pringle Quinn Anzano, P.C., a 23-attorney firm in New Jersey. Ken and his firm have brought numerous suits on behalf of insurance companies against complex healthcare fraud enterprises pursuant to the New Jersey Insurance Fraud Prevention Act and RICO. He and his firm also conduct independent investigations of suspected money laundering and check-kiting activities for the firm’s financial institutions clients. He regularly provides training and consultation on healthcare and money laundering–related issues for the insurance industry and state and federal law enforcement agencies. Ken has served as general counsel to the New Jersey Special Investigators Association, Inc. (NJSIA) since 1998 and received the organization’s President’s Award in 2010 for outstanding service to the NJSIA and its education foundation. Ken is a graduate of Mount Saint Mary’s University and the Georgetown University Law Center, where he was a member of the editorial board of The Georgetown Law Journal and editor of its Criminal Procedure project. He is admitted to the New Jersey, District of Columbia, and New York bar associations.
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Craig Pusser
Supervisor, SIU
CSAA Insurance Group
Craig Pusser serves as a supervisor with the management team of the CSAA Insurance Group Special Investigation Unit. He has more than 37 years of experience in the insurance industry. His responsibilities include fraud detection and prevention, enterprise anti-fraud training, regulatory compliance, and industry relations. He is a past president and former board member of the NCFIA Anti-Fraud Alliance. Craig served on the California Department of Insurance (CDI) advisory task force on insurance fraud and currently serves on its Insurance Fraud Advisory Board (IFAB). As a member of IFAB, he recently assisted in the development and implementation of an extensive SIU cross training course for the CDI and SIU industry. He is a former faculty member of the NICB SI training academy. Craig has authored state anti-fraud plans, created SIU operational manuals, and written about insurance fraud for NICB and the IASIU.
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Michelle Rafeld
Assistant Director of Fraud & Enforcement
Ohio Department of Insurance
Michelle Rafeld is the assistant director of the Ohio Department of Insurance Fraud & Enforcement Division, where she oversees investigations of alleged agent misconduct, unlicensed insurance activities, and allegations of insurance fraud. She has worked in the insurance industry since 1990. Prior to joining the Ohio Department of Insurance in 2005, Michelle worked for the Ohio Bureau of Workers’ Compensation, supervising investigations related to injured worker, healthcare, and employer fraud. As a regulator, she is actively involved with the National Association of Insurance Commissioners (NAIC) and is designated as a professional insurance regulator by the organization. Michelle majored in finance and has a B.S. in business administration from the University of Dayton.
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Jeffrey Rapattoni
Shareholder & Chair, SIU Department
Marshall Dennehey Warner Coleman & Goggin
Jeffrey Rapattoni joined Marshall Dennehey Warner Coleman & Goggin in 2008 and serves as cochair of the firm’s Fraud/Special Investigation Practice Group. He focuses his practice on insurance fraud, bad faith, and SIU-related matters. Jeffrey litigates insurance fraud and fraud-related matters throughout New Jersey and many other jurisdictions. He acts as national coordinating counsel to several insurance companies and helps clients develop strategies for defending complex litigation related to medical provider fraud, PIP, and other emerging insurance issues. In addition, Jeffrey frequently consults with insurance carriers across the country to help integrate internal analytical platforms, create risk management protocol, and conduct fraud-related investigations.
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John Sargent
John Sargent is director, Special Investigation Unit, at MetLife and is responsible for fraud prevention, detection, and investigations for auto and home as well as the dental, disability, and long-term care products. John joined MetLife in 1995 as a manager in SIU and was instrumental in developing fraud detection technology that increased the program’s efficiency. Before joining MetLife, he held various SIU positions with other insurers and began his career as a police officer in Massachusetts. John is the cochair of the Coalition Against Insurance Fraud, is a member of the Board of Governors for the Insurance Fraud Bureau of Massachusetts, and a past chairman of the New York Alliance Against Insurance Fraud. He is also an advisor to the CEO of NICB and a past board member of the Insurance Committee for Arson Control. He has spoken about insurance fraud at numerous national conferences.
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Sean Serafin
Assistant Vice President, Special Investigations
Sean Serafin leads the SIU in claims security at USAA. Sean is also an executive sponsor in learning/development, innovation, and digital modernization initiatives. He previously served as the director of special investigations at Farmers Insurance and was the head of strategy and process for property claims. During his SIU career, he developed several specialty major case units to address complex fraud, including arson, auto repair, and medical providers. Sean implemented a predictive analytics team, utilized nurse consultants, and created dedicated analytic teams to improve fraud defense. Managing affirmative anti-fraud litigation allowed him to collaborate closely with law enforcement and support public awareness media campaigns. Sean served as vice president of IASIU, consulted with both the NICB and Coalition Against Insurance Fraud boards, and has been a guest speaker at many industry events. Sean has successfully developed an aerial imagery inspection program supporting roof inspections in catastrophe response and initiated a virtual reality training program to improve response to members’ water losses. He has dual degrees in Behavioral Science and Criminal Justice from California Polytechnic University Pomona and holds a FCLS certification.
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Michael Sinno
Vice President, Learning and Development
National Insurance Crime Bureau
Michael Sinno leads NICB’s Learning and Development team and is responsible for overseeing and developing the organization’s training-related initiatives for NICB member companies, law enforcement agencies, and NICB employees. He also directs the National Insurance Crime Training Academy (NICTA), which offers online anti-fraud training to the property/casualty insurance industry. Michael has extensive experience in instructional design/adult learning theory, human performance technology, leadership development, and change management. Before joining NICB, he held learning and development leadership positions in the pharmaceutical, healthcare, and parking logistics/ management industries.
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Lori Smith
President and CEO
Pattern Analysis, Inc.
Lori Smith is president/CEO and owner of Pattern Analysis, Inc., a litigation support company that provides law firms, insurers, and law enforcement agencies with data analysis and expert witness reports and testimony aimed at identifying and proving patterns of medical provider fraud and abuse. In addition to managing the expert witness services at Pattern, Lori also serves as a Rule 1006 summary witness and provides data analysis, summary reports, exhibits, and testimony for a variety of complex litigation matters. Lori graduated summa cum laude from Rutgers Law School and is licensed to practice law in New Jersey and New York. She has an M.B.A. from Rowan University and is a Certified Fraud Examiner (CFE) and Fraud Claims Law Specialist (FCLS). With more than 20 years of experience, Lori’s unique combination of medical, legal, analytical, and technical knowledge enables her to offer comprehensive and innovative techniques and solutions to successfully help her clients in their fight against healthcare fraud.
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Matthew Smith
Director of Government Relations & General Counsel
Coalition Against Insurance Fraud
Matthew Smith serves as director of Government Relations & general counsel for the Coalition Against Insurance Fraud based in Washington, D.C. Matthew joined the Coalition staff after retiring as president of Smith, Rolfes & Skavdahl Company, LPA. He founded the firm in 1989 after beginning practice as an insurance defense attorney in Florida. While with the firm, he also served as legal advisor to the Coalition. He is a past president of the National Society of Professional Insurance Investigators, the founding chair of the insurance committee of the International Association of Arson Investigators, and a member of the Defense Research Institute, Claims and Litigation Management Alliance. Matthew is a frequent lecturer on insurance law throughout the U.S. He graduated from the University of Cincinnati College Conservatory of Music with a degree in radio, TV, and film and the Salmon P. Chase College of Law at Northern Kentucky University.
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Steve Smith
Chief Support & Compliance
California Department of Insurance
Steve Smith serves the California Department of Insurance through the Fraud Division as the chief of Support & Compliance. The SIU Compliance Review Program is part of Steve’s duties. The primary responsibility of the SIU Compliance Review Program is to audit insurers and to evaluate regulatory and statutory compliance regarding the establishment, maintenance, and operation of the insurer’s SIU program. The Compliance Review Program also distributes, monitors, and evaluates the SIU annual reports filed by approximately 1,100 insurers each year.
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Aaron Soline
Director, Data Analytics
National Insurance Crime Bureau
Aaron Soline is a director of data analytics at the National Insurance Crime Bureau (NICB). Before that, Mr. Soline was a strategic analyst specializing in organized fraud groups and vehicle investigations. He previously worked in contract security, managing services for multiple commercial, retail, and residential facilities in Chicago, Illinois, and the surrounding area. In his current role, Mr. Soline is responsible for managing NICB’s team of vehicle analysts and projects, training new employees, and teaching at the NICB Analyst Academies. He graduated with a dual major in law enforcement and justice administration and small operations business management from Western Illinois University. Mr. Soline later went on to obtain a master in business administration degree in 2000 from Western Illinois University. He has also obtained the Certified Insurance Fraud Investigator (CIFI) and Certified Insurance Fraud Analyst (CIFA) designations from IASIU.
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Joseph Stephenson
Managing Director, SIU
Joseph Stephenson, CIFI, CSMIE, is the managing director of Special Investigations for Hagerty, a classic car insurer, and has close to 30 years of investigative experience in both civil and criminal investigations. He is an expert in social media and online investigations, lecturing frequently to insurance, finance, and government professionals throughout the world on how to leverage digital resources and to think outside the box with today’s available data. Joe currently sits on the Board of Directors for IASIU, is the former president of the New England Chapter IASIU, and is the third VP for the Northeast Chapter of IAATI. He writes a quarterly column in SIU Today magazine. In addition to his insurance fraud work, Joe is a founding partner of JMJ Group LLC, a social media analytics company developing online investigative tools for the investigative industry.
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Matthew Stewart
Deputy Commissioner of Insurance Fraud
Louisiana Department of Insurance
Matthew Stewart is the Division of Fraud deputy commissioner for the Louisiana Department of Insurance (LDI). The LDI fraud division investigates both claims fraud and fraud committed by LDI-regulated entities. The division also oversees background investigations of entities seeking to do business in Louisiana. As part of a fraud task force that joins the efforts of the LDI with the Louisiana Department of Justice and the Louisiana State Police, the division combats fraud on administrative, civil, and criminal fronts. Before his current position, Matthew was an assistant attorney general with the Louisiana Department of Justice. He prosecuted fraud cases involving private insurance, workers’ compensation, tax, unemployment insurance, food stamp, and contractor fraud. Matthew coordinated with civil and criminal investigators to build cases against individual claimants suspected of fraud as well as businesses and business owners. He is a graduate of Louisiana State University and the Southern University Law Center.
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Frank Sztuk
Senior Vice President
Delta Group
Frank Sztuk is senior vice president, Investigative Services, for the Delta Group, a national provider of innovative investigation services to risk management organizations in both the property/casualty and self-insured markets. Frank oversees the quality and performance of the investigative functions at Delta in addition to business development and training. He recently retired after a 36-year career at The Hanover Group, having served as national SIU director and national SIU strategist. He is a past chairperson of the Massachusetts Insurance Fraud Bureau Governing Board and the National Coalition Against Insurance Fraud in Washington, D.C., and has served on committees at several other organizations, including the NY Alliance Against Insurance Fraud, NJ Insurance Commissioner, and NY Anti Car Theft (NYACT). He is also a long-standing contributor to the annual IFM Conference. Frank has been a featured speaker at numerous national and international fraud conferences over his career, including the IASIU National Insurance Fraud Conference. In 2013, he was the international keynote speaker at the Australasian Vehicle Theft and Fraud Conference in Gold Coast, Australia.
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Dan Thenell
Thenell Law Group
Dan Thenell is the founding partner of Thenell Law Group, an insurance defense firm that handles matters throughout the Pacific Northwest. The firm’s practice covers all aspects of first-party property coverage and litigation, bad faith defense, and SIU claims. In the seven years since staring Thenell Law Group, Dan has tried over two dozen cases to verdict in state and federal courts of Oregon, Washington, and Idaho. Most of these have been first-party coverage, bad faith, or insurance fraud cases, including Washington Insurance Fair Conduct Act claims. After starting Thenell Law Group, Dan began representing police officers and associations in labor and civil disputes related to on-the-job employment issues, including arbitration before the Employment Relations Board of Oregon, collective bargaining agreements, internal affairs investigations, and officer involved shootings. Dan was recently named as the general counsel for the Oregon State Lodge of the Fraternal Order of Police.
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Rick Wakefield
International Healthcare Consultants
Dr. Rick Wakefield is president and founder of International Healthcare Consultants, Inc., an independent review organization and forensic consulting firm specializing in matters involving healthcare, insurance, science, and law. Since 1984, he has been a lecturer, teacher, moderator, expert witness, and consultant in medical billing and coding, fraud detection, injury causation, injury biomechanics and human factors, and interviewing and interrogation techniques. He has analyzed thousands of cases and conducted research concerning causation and human factors in minor to catastrophic injuries and fatalities. He is court-qualified as a biomechanical and injury causation expert. He has held faculty positions at several universities, including associate professor at Life University in the Clinical Sciences Division, Diagnosis Department and clinical instructor and adjunct faculty at the Yale and Emory PA programs. Rick has a bachelor’s degree from the University of Florida, where he graduated from the Physician Assistant (PA) Program. He received his doctorate in chiropractic degree from Life University and Juris Doctor degree from John Marshall Law School.
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Joseph Wehrle
President and CEO
National Insurance Crime Bureau
Lieutenant General Joseph H. Wehrle is the president and chief executive officer of the National Insurance Crime Bureau, a not-for-profit organization that receives support from over 1,100 property and casualty insurance companies. The NICB partners with insurers and federal, state, and local law enforcement agencies to facilitate the identification, detection, and prosecution of organized insurance crime rings. Prior to joining the NICB, he was the president of USAA’s property and casualty insurance group, where he supervised 11,000 employees and managed a $6 billion book of business. Joe is a 1970 graduate of the U.S. Military Academy at West Point and holds an M.B.A. from the University of Utah. He is also a graduate of the Air Force Air Command and Staff College and the National War College. During a distinguished 33-year career in the Air Force, he commanded the 512th Tactical Fighter Squadron, the 323rd Flying Training Wing, the 17th Training Wing, and 3rd Air Force. Joe retired in 2003 as the Air Force Assistant Vice Chief of Staff.
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Adam Yaeger
Assistant Vice President, Growth and Innovation
Adam Yaeger is the AVP of Growth and Innovation at Assurant, where he leads the company’s R&D portfolio and numerous Ops Transformation initiatives. Adam has been with the company for 13 years and previously held roles in finance, IT, and strategy during his tenure. Adam received his B.B.A. and M.B.A. from the University of Wisconsin–Milwaukee.